Barracuda Networks Difference

Barracuda Networks continues to gain worldwide acclaim from
customers, media and analysts by offering exceptional customer
service and top-notch products.
• Up-and-running in 15 minutes
• Automatic product updates
• No support phone trees
• No IT expertise required
• No per user/ server/ port fees

Technical Support

The Barracuda Networks Technical Support team works to
ensure that 100 percent of our customers are satisfied.
Barracuda Energize Updates – The Energize Updates
subscription provides Barracuda Networks products with
protection against the latest Internet threats, delivers the latest
firmware updates and provides basic support via email and
phone. Definitions are automatically delivered for spam, virus,
content categories, spyware filtering, applications, intrusion
prevention, IM protocols, policies, security updates, attacks or
document formats.
Barracuda Instant Replacement – The Instant Replacement
subscription provides an extended warranty, ensures a
replacement is shipped the next business day upon notification
of a failed unit, assists with data migration to new unit and
provides a RAID hard disk replacement if needed. Instant
Replacement also includes enhanced support with extended
phone service 24x7. An active Energize Updates subscription is
required to purchase Instant Replacement to ensure the best
customer experience.
Barracuda Premium Support – The Premium Support
subscription is designed for enterprise customers with a
Barracuda Networks product model 6xx and above. Premium
Support offers the highest level of 24x7 technical support for
mission-critical environments. Barracuda Networks’ dedicated
and highly-trained Technical Support team proactively works to
understand customer support requirements and ensure that
solutions achieve desired goals.